Advertising & Boost Terms

The key points

• You buy a 1-week (£9.99) or 1-month (£29.99) advert slot covering up to 3 areas. Extra areas are £1.99 each, and we can build the advert for you for £4.99.
• Every advert is checked by Mendli before it appears. Your paid time starts when your advert is approved, not when you pay. If we build the advert for you, you check and approve it before it goes live.
• Adverts are clearly labelled "Advert". A Boost moves your profile higher in customer searches for your trade and chosen areas, with a clear "Boosted" label (section 6A). Neither ever changes which jobs you see or how your quotes are shown.
• Your advert must be legal, honest and accurate, and you must have the right to use everything in it.
• If we reject your advert, you get your money back (less the £4.99 build fee if we have already built it for you).
• Adverts run for a fixed period and never renew automatically.
• You are buying for your business, so the consumer 14-day cancellation right does not apply. Section 11 explains when you do get money back.

Print or save these terms

1. About these terms

These Advertising Terms apply when a worker (“you”) buys or submits an advert on Mendli. They sit alongside Mendli’s Terms & Conditions, the Worker Terms you accept in your Mendli account and our Privacy Policy. If these Advertising Terms and those documents conflict about advertising, these Advertising Terms apply.

You must tick the box on the advertising page to confirm you have read and agree to these terms before you can send an advert. We keep a record of the date and which version you accepted. These terms are available in English only. You can print or save a copy at any time from this page.

Adverts are for business purposes. By buying an advert you confirm you are acting for the purposes of your trade, business or profession.

2. Who we are and how to contact us

Mendli is the online marketplace at mendli.uk. You can contact us through Help & Support in your Mendli account, or by email at [email protected].

Mendli is not yet trading through a registered company. The full business name, postal address and (if applicable) company and VAT registration numbers will be published here before card payments for adverts are switched on.

3. Advertising packages and prices

Standard prices as at 30 September 2026. Mendli may change prices or run offers; the current price, and any offer with its end date, is always shown on the advertising page before you order, and the price shown there is the price you pay.

The advertising page shows the total price before you send your advert. The total shown is the full amount you pay. Prices include any VAT that applies, and we do not add booking fees or any other charge on top. We may change our prices for future adverts, but a price change never affects an advert you have already paid for.

4. How ordering works

1. Choose your slot (1 week or 1 month) and your areas.
2. Create your advert: build it on the page, upload your own finished advert, or ask us to build it for you.
3. Check the summary and total. You can change any detail, or leave the page, at any point before you send it.
4. Tick the box to agree to these terms and send your advert (and, once card payments are switched on, pay).
5. We review your advert. If we are building it for you, we send it to you to check first. A contract for your advert is formed when it is approved. If it is not approved, section 11 applies.

When you send your advert, we confirm on screen that we have received it. Your adverts, with their status, are listed under “Your adverts” on the advertising page, and we keep a record of each advert and the version of these terms you accepted.

Payment: card payment for adverts is being connected. Until it is, adverts are sent to Mendli for review and no payment is taken. Once card payment is live, you will pay by card through our payment provider when you send your advert. Mendli does not see or store your full card number.

5. Review and approval

Mendli reviews every advert before it appears. We aim to review adverts within 24 hours. Once approved, your advert goes live within 24 hours. If it goes live later than that for a reason on our side, we will extend your advert by the same amount of time.

We may make minor edits so an advert fits the space or reads clearly — for example fixing spelling, shortening or reformatting text, resizing an image or adding the “Advert” label — as long as the meaning does not change. For anything more, we will ask you first. We may ask you to change an advert, or for evidence of a claim it makes, before we approve it.

6. When and where your advert runs

• Your paid time starts when your advert is approved — by us, or by you for an advert we built for you — and runs for the period you bought. The advert ends automatically at the end of that period and does not renew — if you want another slot, you buy it separately.
• Adverts appear in the advert spaces on Mendli customer pages for the areas you chose. Where several adverts share an area, they take turns (rotate). We do not promise a particular position, number of views, clicks, enquiries or jobs.
• Every advert is clearly labelled as an advert so customers know it is paid promotion.
• Buying an advert does not change how you are ranked or matched in job listings, searches or recommendations. Only a Boost (section 6A) changes your position in customer searches, and boosted profiles are always labelled.
• Adverts may in future also be sent by email, but only to customers who have separately agreed to receive marketing emails from Mendli, and only if you have agreed to your advert being used this way.

6A. Boosting your profile

A Boost is paid promotion of your Mendli profile in customer search results. By buying a Boost you agree to the following.

• What it does: while your Boost is live, when a customer searches Find a Worker for your trade in one of your boosted areas, your profile appears at the top of the results with a clear "Boosted" label. If several boosted workers match, they take turns at the top. Other workers follow in the order the customer chose (for example highest rated).
• What it doesn't do: it doesn't show your profile for trades or areas you don't cover, change which jobs you see, change the order of workers who are interested in a job, or affect reviews or ratings. It doesn't guarantee enquiries or work.
• Who can buy it: verified workers in good standing. We may refuse or end a Boost for the reasons in section 10.
• Approval and timing: Mendli checks every Boost request. Your paid time starts when it is approved and it ends automatically; it does not renew.
• Refunds: the refund rules in section 11 apply to Boosts in the same way as adverts (there is no build fee for a Boost).

7. What your advert may say

You are responsible for your advert and everything in it. Adverts must be legal, decent, honest and truthful and must follow the UK Code of Non-broadcast Advertising (the CAP Code) and consumer protection law. In particular, your advert must:

• be accurate and not mislead customers, including by leaving out important information;
• only make claims you can prove — you must have evidence before you send the advert and send it to us promptly if we ask;
• only mention qualifications, registrations, memberships, accreditations or insurance (for example Gas Safe, NICEIC or TrustMark) that are current and genuinely yours, and only use a scheme’s name or logo where its rules allow you to. We may ask for your registration number and check it on the scheme’s public register. Anyone carrying out gas work for payment must, by law, be on the Gas Safe Register;
• show prices clearly, including any charges a customer has to pay, and not use misleading “from”, “free” or discount claims;
• not include fake, bought or selectively edited reviews, ratings or testimonials, or present anything as a review that is not a genuine customer’s experience;
• not suggest that Mendli recommends, guarantees or has verified you, unless we have agreed that in writing;
• not use pressure selling or false urgency (for example a “today only” offer that is not true), and not use the word “guarantee” in a way that could confuse customers about their legal rights.

If something in a live advert stops being true — for example your insurance lapses or an offer ends — you must tell us straight away so we can update or pause it. If the Advertising Standards Authority, Trading Standards or the Competition and Markets Authority asks about your advert, you must help us respond promptly.

Adverts must not promote or include: anything illegal or unsafe; scams, fraud or impersonation of another person or business; work you are not qualified or legally allowed to do; credit, loans, finance or other regulated financial products; gambling; alcohol, tobacco or vaping products; weapons; adult or sexual content; political or campaigning messages; content that is discriminatory, offensive, threatening or harassing; other people’s personal information; photos of identifiable people without their permission; links to harmful, misleading or malicious websites; or anything that copies another business’s name, logo or branding.

Including your own contact details or website in an advert is allowed. It does not change the Worker Terms rules about jobs that are introduced or arranged through Mendli’s job and quote tools.

8. Your content and permissions

You keep ownership of the words, images, logos and files you supply. You give Mendli a non-exclusive, royalty-free licence to store, copy, format, resize, label and display your advert on Mendli (and, where section 6 allows, by email) for as long as it runs, and to keep a copy afterwards for our records, complaints and legal purposes.

You confirm that you own, or have permission to use, everything in your advert; that anyone identifiable in an image has agreed to it being used; and that using your advert as described in these terms will not break any law or anyone else’s rights.

9. Adverts Mendli builds for you

If you choose “Mendli builds it” (£4.99), we create the advert from the brief and details you give us. We may use design and writing tools, including AI-assisted tools, and a person at Mendli reviews the result before it goes live. You are responsible for the facts you give us being true.

You approve it before it goes live. When your advert is ready, it appears under “Your adverts” on the advertising page for you to check. You can approve it, which makes it live straight away and starts your paid time, or ask for changes. We will make reasonable changes and send it back to you. Nothing we build for you goes live without your approval.

You may use the wording of an advert we build for you, including outside Mendli. Mendli’s own templates, designs and branding, and any images we license from others, stay ours or our licensors’ and may only be used on Mendli. Where AI-assisted tools are used, we cannot guarantee that every part of the result is protected by copyright.

10. Refusing, pausing or removing adverts

We may refuse an advert, or pause or remove a live advert, where we reasonably believe it breaks these terms or the law; where it is the subject of a complaint we need to investigate; where a regulator, court or other authority (such as the Advertising Standards Authority, Trading Standards or the Competition and Markets Authority) asks us to; where your Mendli account is suspended or closed; or where it is needed to protect customers, workers or the platform. Where we can, we will tell you why and give you the chance to fix the problem.

11. Cancellations and refunds

Because you buy adverts for your business, you are not a consumer and the 14-day cancellation (“cooling-off”) period that applies to consumers does not apply. If the law nevertheless treats you as a consumer, you keep any rights it gives you.

Refunds are paid to the card you paid with. To ask for a refund or extra days, contact us through Help & Support.

12. Our responsibility to you

We will provide the advertising service with reasonable care and skill. We do not promise that an advert will produce views, enquiries, jobs or income.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Subject to that, Mendli is not responsible for loss of profit, business, revenue or opportunity, or for indirect or consequential loss, and our total responsibility to you for any advert is limited to the amount you paid for that advert.

13. Your responsibility

You are responsible for claims, complaints and regulatory action arising from your advert’s content. If your advert breaks the law or these terms and Mendli has to pay reasonable costs, compensation or fines as a direct result, you agree to repay those amounts to Mendli.

14. Personal information

Contact details and any other information you put in your advert will be shown publicly to customers on Mendli. Only include information you are happy to be public, and do not include anyone else’s personal information. We use the information in and about your adverts (including your brief, uploaded files, areas and payment records) to review, run and manage adverts, handle complaints and keep business records, as explained in our Privacy Policy.

Mendli does not use third-party advertising networks or tracking pixels. Any advert statistics we show you, such as views or clicks, are counted by Mendli itself and are totals that do not identify individual customers. If adverts are sent by email in future, advertisers never receive customers’ email addresses.

15. Complaints about adverts

Anyone who thinks an advert on Mendli is misleading, harmful or breaks these terms can report it through Help & Support, and we will review it. Complaints about UK advertising can also be made to the Advertising Standards Authority at asa.org.uk. If you have a complaint about our advertising service, contact us through Help & Support. We will respond as quickly as possible and do our best to resolve it fairly.

16. Changes to these terms

We may update these terms when our service, prices or the law change. The latest version will always be on this page with its date. Changes apply to adverts sent after the update. An advert that is already paid for or running stays under the version you accepted, unless a change is required by law.

17. General

• We are not responsible for delays or failures caused by events outside our reasonable control, but section 11 still applies if your advert is off air because of a fault on our side.
• If any part of these terms is found to be unenforceable, the rest stays in force.
• Only you and Mendli have rights under these terms; nobody else can enforce them.
• We may contact you about your adverts through your Mendli account or by email.

18. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about them.